We have rented three separate houses on the Cape using this service over the last few years, two in Brewster, one in Chatham. All of them have had similar issues with maintenance and quality. The one we rented this past summer was neglected: there were numerous problems ranging from 1) a master bedroom with a door that did not fit / didn't close and an old king size mattress on ill-fitting twin box springs (causing the mattress to sag like a "W" and resulting in back pain for myself and my wife for the week) , to 2) a minimal lack of care throughout the property (taped up cheap fans and window ACs, a lawn and front walk that clearly was never maintained as evidenced by the weeds we had to step over and around to access the house, two BBQs neither of which functioned well, many dead light bulbs, etc.) Other rentals had issues with poor housecleaning services, holes in the screens, holes in the walls, and more. It's clear that the owners of the houses we rented want to keep their expenses to a minimum, but given the premium rates we paid, we expected a higher standard than what we received. We suggest that as a local service this website needs to review properties against a high standard prior to allowing owners to list them, and set clear expectations with the owners regarding the level of maintenance expected. In the meantime, we've learned our lesson: we won't be using WeNeedaVacation again.
Hi!
Best regards,
I would like your company to help us in restoring the justice, returning the deposit and making the owner to apologize. Otherwise we will have to go to the small claims court. The owners providing such experience is giving bad reputation to your company. Regards, Victor
This is my third homeowner's seminar and I have learned something new each time I have attended. I appreciate the Talmages' efforts, not only on their behalf, but also on behalf of every owner on the site, regarding the Lodging Tax issue, you will not get the type of dedication that they have expended on any other rental site. Thank you!
Hi, we have rented the property 20925 in cotuit .The house and it's furniture are very old and the bed on the first floor was "musical" from day one. Yesterday was our last rental day and "to say goodbye" the bed went down under our heads and necks while we were about to sleep. It crashed somewhere under the pillows and we are lucky that our necks have not been broken. First thing in the morning we called the owner (Paula) but instead of coming and having a look, she started accusing us with saying that our grandkids probably broke it (3 and 7 year old). The kids were not even on Cape since the preceding weekend and they stayed on the second floor anyway. We have made pictures of the bed and of the perfect shape we left the house in, I have forwarded those to the owner.
I am a new client of yours, as of December 2016. I just wanted to let you know how happy I am with Weneedavacation! My summer rental weeks are just about filled and everything has been super easy. The interface on your website has been easy to navigate; making bookings, emails, and even record keeping a breeze. I actually look forward to the booking process! Previously, I had been a client of Homeaway. I had signed up prior to their big merge and hidden fees and had a difficult time navigating my way through their site. It was difficult to manage. Also, and this is the best part, the people who have inquired have all booked! With Homeaway, I had so many inquiries that required lots of emailing, chasing deposits down, canceling reservations, etc... it was a nightmare! The people who have booked through Weneedavacation are different. They have all been pleasant to work with and quick to send deposits. No funny business here! I can't tell you how much easier you have made this for me and I thank you!
As a property owner (renting my vacation home), I saw little to no traffic via this site. Maybe a couple inquiries but no bookings. This was my second attempt at using them, but the return on investment was zero. I made a major investment in my home last year installing central a/c throughout, so, at this stage, there were no excuses not to rent from me (the home is fully refurbished - I've never had anything less than a 5 star rating from renters). My rates also seem in-line with others. I rented out this and last summer season (and the past 8 yrs) - just none of it came from this site. The people operating the business seem very nice and encouraging, like I'd see traffic but that just didn't happen. I wish them the best of luck.
Kristine
Weneedavacation Com is a US Travel Agency based in Brewster, Massachusetts. Weneedavacation Com is located at 15 Cape Ln, Brewster, MA 02631, USA.
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